CLEANING EQUIPMENT
The email address of the client, is to be used for the following:
These Terms and Conditions are made to comply with the CPA. As such, SEMCA supplies very good quality products and renders good service as best possible. Section 55(2) of the CPA says every consumer has a right to receive goods that—:
SEMCA Cleaning Equipment, in line with the CPA Section 20 and Section 56, will accept returns on goods only if they comply with conditions set forth in said Sections of the CPA. If a consumer purchased goods that they are not satisfied with, either by afterwards realizing that they rather would not have spent the funds acquiring the items, or if the items are simply no longer needed, SEMCA may decide on their own terms whether they would accept the items and reserves the right to charge any handling fee.
In the instance that a machine is returned and SEMCA decides to accept the returned goods, if the machine is still in it's original packaging, a fee of 5% may be charged for example. If it is, for instance, a chemical that has aged to a point where it is near its 'expiration' or 'sell by' date, a fee of up to 50% may be charged.
In line with the implied warranty of CPA Section 56, SEMCA will provide a warranty on good quality goods sold, as defined in Section 55 of the CPA.
According to CPA Section 56(1), the supplier, that is SEMCA Cleaning Equipment, do not have to provide a warranty on goods sold if they comply with the requirements of Section 55 of the CPA, or any other attributes mentioned in the description and use of the goods. SEMCA also does not need to fulfill warranty requests on goods that have merely been used up during its lifespan due to normal wear and tear to the goods.
Warranties will only be honored in the case that the goods are defective and if it is clear that SEMCA Cleaning Equipment supplied goods that do not fulfill the requirements of Section 55 of the CPA, or any other attributes mentioned in the description and use of the goods.
According to Section 57(1) of the CPA, the supplier, that is SEMCA Cleaning Equipment, provides a warranty on any new or reconditioned goods that have been installed during any repair or maintenance work. However, according to Section 57(2) of the CPA, the warranty is void if the goods that have been repaired or installed or the goods where the parts have been installed into, have been subjected to misuse or abuse. The warranty is also void if said goods have been subjected to ordinary wear and tear, as would be expected of such goods.
If any warranty occurs, SEMCA does not authorize the use of external contractors or services by the client to resolve a problem that may have occurred with a product. SEMCA may not be held liable for any costs foregone to repair a product in the case of a valid warranty claim. In the case that a client attempts to repair a product by themselves or by using third-party services, the warranty is fully void and SEMCA no longer carries any responsibility for the expected life of the product. Defective products must be sent back to SEMCA in order to claim a warranty. Any costs foregone to transport a product back to SEMCA will be carried by the client. Once a product arrives at SEMCA for review, a Warranty Request will be opened and the product investigated for factory faults. If a warranty is valid and SEMCA is at fault as clearly stated from the beginning of this section, then SEMCA will renumerate the client for the costs of transport as well as the costs of transporting the goods back to the client. If a client is to send a product back to SEMCA, the decision of which method of transport to use lies solely with SEMCA and the client may not use any service that they deem fit.
Exploits within the software that the client uses, regardless of whether they are aware of the exploit, will result in void of all transactions and payments or any commitments made by SEMCA. If the client is aware of such exploit, they should bring it to the attention of IT support at it@semca.co.za. The SEMCA website utilizes several API's of other service providers and as such, can not guarantee an error-free experience. If an error had occurred due to a failure of other service(s) to the SEMCA website, an internal error within the SEMCA website, an exploit or workaround of certain checks, or any other undesired outcome of the software on the SEMCA website, then SEMCA will, on its own accord, refund all funds transferred to SEMCA back to the client. If an unintentional outcome had occurred that was not found to be an error, but merely a bug or a miscalculation, the aforementioned still applies.
Data which is translated into understandable information may not always be correct due to a any number of reasons. Pre-calculations of data, and assumptions made for the sake of performance may result in an an incorrect rendering of information to the client. SEMCA may walk-back any messages, notifications or any means of transferring information or data to the client, including but not limited to confirmation of payment received, confirmation of stock availability, instructions of use of a product and warranty related feedback. These errors will be accompanied with the correction to wherever it may be necessary, such as if a payment did reflect in the bank account of SEMCA after a prolonged period of time, the payment also will be renumerated to the specified account by the client.
Rounding errors with numbers regarding decimal places could occur. If a number is calculated via any mathematical operation and contains decimal spaces beyond 2 indexes after the decimal point, then the number is rounded to two decimal places. In the event that a number has significant implied meaning, such as that of a price of a product, then the including VAT price takes priority over the excluding VAT price. The excluding VAT price is the secondary to the including VAT price which is the primary originating number, meaning that the excluding is calculated from the including VAT number by dividing by the VAT factor(calculated as 1 + VAT rate, where VAT rate would be expressed as a decimal number between 0 and 1) and the result of this calculation is then processed in the same manner as that of the beginning of this paragraph, which is rounding to two decimal places. The total of an invoice or order, in any case, prioritizes the including VAT prices. Thus, the invoice total is defined by the sum of all the including VAT prices, and the excluding is calculated from the including number. The total is accurate for including VAT prices, but the total may not be accurate for excluding VAT prices. The VAT of an invoice is calculated as the total of the invoice or order including VAT, multiplied by the VAT rate(described above), and then rounded to two decimal places. For the sake of minimizing possible propogation of errors, the excluding VAT price is calculated as the including VAT price minus the calculated VAT.
Orders may be placed and paid online using any of the below methods:
A backoffice operation will be performed where the online payment will be reversed in full.
The client will be contacted regarding the order and will be requested to provide banking details of the bank account where they require funds to be transferred to.
SEMCA provides integration with third-party couriers for the client to request a quote from when placing an order. For this it is required to send and share information of the client required for the delivery, but it may occur that additional information be sent along with the request to the courier. Such information may include but is not limited to the contents of the parcels, such as descriptions, product codes or quantities.
SEMCA may provide it's own delivery service, for which a quoted price may be requested in a similar manner as to that of a third-party courier when placing an order. In the case that SEMCA performs this delivery, SEMCA may prioritize deliveries according to pre-existing routes to cover a larger amount of delivery destinations in one route. SEMCA is not liable for damages incurred after goods were signed off to the receiving party. The client or recipient of the good(s), parcel(s) or consignment(s), upon signing for collection of said items, agrees that in terms of the CPA Section 19(4)(a) to have accepted the goods. During the delivery of said goods, the client may, as stated in CPA Section 19(5), examine and determine whether the goods are as described, as the client is entitled to do in CPA Section 18. At the moment that the client confirms collection of the goods, the client confirms that they have examined the goods and are satisfied with all the goods received.
As defined in CPA Section 19(3), SEMCA may not expect the client to accept delivery of goods at an unreasonable time. SEMCA hereby states, that in the event that SEMCA performs deliveries, the delivery would take place on a weekday, between 9:00 and 16:00 at the specified location. SEMCA will, to the best of their abilities, notify when delivery is scheduled for a specific order as well as notify the client when the delivery vehicle is within a reasonably close distance to the delivery location. Deliveries should take place within a week, but may take up to two weeks depending on the location and frequency of other orders in the same vicinity of the client.
SEMCA will attempt delivery two times for a delivery destination, upon which failing to deliver both times shall resort to requiring the client to collect themselves under the same terms as that of 'Collect at SEMCA (packaged)' where dimensions and weight of all packages will be available to the client to arrange their own collection. SEMCA reserves the right to attempt delivery more than two times, but this should not be taken as a given and the standard count on record is two attempts.
SEMCA may use geolocation to establish whether the delivery had taken place, utilizing longitude and latitude to verify a delivery location and to use it to confirm correct delivery of goods.
SEMCA hereby states, that employees, salespersons, representatives or agents does not have the authority to negotiate the terms of, or conclude, an agreement on the behalf of SEMCA Cleaning Equipment. This is in support of the CPA section 41(3)(h) to remove possible misleading or false statements that said persons are authorized to do so.
Terms or negotiatians of an agreement are to be done solely by the owner(s) and individuals whom have written permission from the owners to do so.
SEMCA reserves the right to interact with the public using any means, be it by telephone, email, social media or any other form which is the transfer of information between SEMCA and another party or between parties. In the event that SEMCA has a dispute or a client that is dissatisfied with a product or service, SEMCA will attempt to rectify the matter discreetly and at the discretion of SEMCA, it's employees and affiliates, salespersons or any other individuals or entities acting along with or on the behalf of SEMCA, as well as the discretion of the client. If the client decides to bring the dispute or disagreement or any other instance which involves a discreet matter between the aformentioned affiliates of SEMCA or SEMCA itself, and the client, to a public forum, then SEMCA reserves the right to engage along with the client on this public forum to discuss the dispute or matter. SEMCA may, during this discourse, cite exchanges between the client and SEMCA, as well as all the steps taken and efforts made by SEMCA to resolve the matter discreetly.
South Africa
Terms and Conditions
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